13. CHANGES, CANCELLATIONS, AND FAILURES BY SUPPLIERS

Suppliers may delay, advance, cancel, substitute, relocate, reduce, suspend, or otherwise change a Travel Product because of availability, staffing, maintenance, safety, weather, governmental action, operating needs, or other circumstances. Wanderkeep does not control those decisions.

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Wanderkeep will reasonably communicate a material Supplier change after receiving reliable notice and may assist with available rebooking, substitution, credit, voucher, or refund options. Wanderkeep does not guarantee that an alternative will be identical, available at the original price, or acceptable to Traveler.

Minor or operational changes, including timing, route, venue, room, restaurant, menu, guide, activity, transportation, amenity, or sequence changes, do not ordinarily create a right to cancel without penalty or receive a refund when the overall service or Trip remains reasonably available.

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If a Supplier cancels or materially fails to provide a service, Traveler’s remedy is determined by applicable law, Supplier terms, the merchant of record, trip-specific terms, and amounts actually recoverable. Wanderkeep is not required to absorb the Supplier’s cost, fund a replacement, pay a fare or rate difference, or advance a Supplier refund except where Wanderkeep has a nonwaivable legal obligation.

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A change or cancellation of one component does not automatically cancel or make refundable the remaining components of a package or group Trip. Wanderkeep may reasonably allocate an adjustment to the affected component and may continue the Trip with a substitute or modified itinerary. Supplier insolvency, bankruptcy, cessation of operations, or inability to honor a credit is a Supplier risk for which Wanderkeep does not guarantee recovery.

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Traveler must report an on-site problem promptly to the Supplier and Wanderkeep while it can still be addressed and must retain relevant records. Air travel is also governed by Section 7, hosted Trips by Section 5, and Force Majeure Events by Section 15.

14. UNUSED, MISSED, DECLINED, OR ABANDONED ARRANGEMENTS

Except where applicable law, Supplier terms, or trip-specific terms require otherwise, no refund, credit, or price reduction is due for a Travel Product that Traveler voluntarily does not use, attends late, misses, declines, leaves early, abandons, or is unable to use for a reason attributable to Traveler.

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This includes no-shows, missed departures or connections, personal itinerary deviations, failure to satisfy documentation or participation requirements, voluntary withdrawal, removal for conduct, and unused meals, accommodations, activities, transportation, admissions, amenities, credits, or other package components.

Package and group prices are not necessarily the sum of separate retail values. An unused component has no automatic cash value, and Traveler is not entitled to an itemized allocation of commissions, margins, group costs, host or personnel expenses, contingencies, or savings.

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A Traveler who misses a group departure or leaves a Trip is responsible for all costs of substitute transportation, lodging, meals, rejoining the group, or onward travel. A Supplier’s cancellation or failure to provide a service is governed by Section 13 rather than this Section.​

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15. FORCE MAJEURE; EVENTS BEYOND REASONABLE CONTROL

A “Force Majeure Event” is an event or condition beyond the reasonable control of Wanderkeep or an affected Supplier that prevents, delays, disrupts, makes unavailable, materially increases the cost of, makes unsafe or inadvisable, or otherwise materially affects a Trip or Travel Product. Examples include severe weather or natural disaster; fire or infrastructure failure; epidemic, pandemic, or public-health restriction; war, terrorism, civil unrest, crime, or security threat; governmental order, border or airspace closure, sanction, or travel restriction; strike, staffing or supply shortage; transportation, utility, communications, cyber, reservation-system, or payment-system disruption; and the unavoidable death, illness, injury, or incapacity of a person essential to a hosted or special Trip.

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Wanderkeep is not required to wait until performance becomes impossible. In reasonable good faith, Wanderkeep may delay, advance, postpone, relocate, reroute, shorten, extend, modify, substitute, suspend, or cancel all or part of a Trip; change Suppliers, dates, destinations, accommodations, activities, transportation, or personnel; or impose reasonable health, documentation, security, or safety measures.

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A Force Majeure Event does not automatically give Traveler a right to cancel or receive a refund when the Trip or affected service remains available or proceeds as reasonably modified. Traveler’s decision not to travel because of concern, inconvenience, personal risk tolerance, or circumstances affecting Traveler individually is governed by Sections 12 and 14.

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Any refund, credit, voucher, or rebooking will be determined by applicable law, Supplier terms, the merchant of record, trip-specific terms, funds actually recoverable, services already provided, and lawful nonrefundable costs and earned fees. Wanderkeep is not required to advance a Supplier refund, replace a service at its own expense, pay a price difference, or provide a refund greater than the amount Wanderkeep actually received and is legally required to return.

To the fullest extent permitted by law, Wanderkeep is not responsible for independently booked travel, replacement costs, additional lodging or meals, medical or evacuation expense, lost wages, missed events, loss of enjoyment, or other indirect, incidental, special, punitive, or consequential loss caused by a Force Majeure Event.

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Traveler must respond promptly to time-sensitive alternatives, follow lawful safety and documentation instructions, take reasonable steps to reduce avoidable loss, retain records, and pursue any available Supplier or travel-protection claim.

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16. TRAVEL PROTECTION/TRIP INSURANCE

Travel protection is not included unless expressly stated. Wanderkeep strongly recommends that Traveler purchase appropriate coverage promptly after the initial Trip payment, including coverage that may apply to cancellation, interruption, delay, medical expense, emergency evacuation, repatriation, missed connection, and baggage loss.

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Some destinations, transit countries, visa authorities, and Suppliers may require Traveler to maintain medical or travel insurance or provide acceptable proof of coverage as a condition of boarding, transit, entry, or participation. Traveler is solely responsible for determining, satisfying, and documenting any such requirement and for carrying the required proof of coverage. Requirements to obtain or provide proof of medical or travel insurance as a condition of boarding, transit, entry, or participation are also governed by Section 17.

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Wanderkeep is not responsible for denied boarding, denied transit or entry, denied participation, cancellation, delay, additional expense, or other loss resulting from Traveler’s failure to obtain, maintain, or provide proof of insurance required by a government authority or Supplier, except to the extent responsibility cannot lawfully be limited.

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Travel protection is a separate contract between Traveler and the applicable insurer or plan provider. Coverage, exclusions, limitations, purchase deadlines, preexisting-condition provisions, Cancel For Any Reason availability, reimbursement percentages, claim requirements, and premium refundability vary by policy or plan.

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Wanderkeep may make available, offer, or facilitate the purchase of travel-protection products furnished by a travel Supplier, licensed insurer, or separate travel-insurance provider, to the extent permitted by applicable law. Such products may be offered directly by a Supplier or insurer or through an authorized travel-insurance producer or travel-retailer arrangement.

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Unless an individual is specifically identified as a licensed insurance producer acting within the scope of that license, Wanderkeep and its affiliated travel advisors do not act as insurance brokers, coverage advisors, claims adjusters, or insurance experts. They may provide general information and enrollment assistance permitted by law but do not evaluate or interpret technical policy terms, compare the adequacy of Traveler’s existing insurance, determine whether a particular policy is sufficient for Traveler’s needs, or guarantee that a claim will be covered. Those questions must be directed to the insurer, plan provider, or an appropriately licensed insurance professional. New Jersey’s current rules expressly limit the insurance advice that an unlicensed travel retailer may provide.

Any description, summary, quotation, comparison, link, brochure, or other information provided by Wanderkeep concerning travel protection is general information furnished by or derived from the applicable Supplier, insurer, or plan provider. The policy, certificate, plan documents, and fulfillment materials issued by the insurer or provider control in the event of any inconsistency.

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Traveler is solely responsible for reviewing the complete policy or plan promptly after purchase and determining whether its benefits, limits, exclusions, deductibles, covered reasons, medical coverage, evacuation coverage, destination requirements, and other terms are appropriate for Traveler and the Trip. Traveler should use any available policy-review or cancellation period to ask questions or make changes.

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The fact that travel protection was purchased through, offered by, or facilitated by Wanderkeep does not mean that Wanderkeep selected or warranted the adequacy of the coverage for Traveler’s particular circumstances. Traveler acknowledges that a policy may provide less coverage than the total Trip cost, exclude particular events or preexisting conditions, impose benefit limits or documentation requirements, or otherwise fail to reimburse all losses.

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Wanderkeep and its advisors do not determine coverage, adjust claims, make coverage decisions, or guarantee payment. All eligibility, coverage, valuation, and claim decisions are made by the insurer or plan provider under the applicable policy or plan.

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Wanderkeep may require Traveler to acknowledge whether coverage was purchased or declined. Traveler understands that declining coverage, allowing coverage to lapse, or purchasing inadequate coverage may result in the loss of nonrefundable travel payments and substantial additional expenses.

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To the fullest extent permitted by law, Wanderkeep is not responsible for losses, costs, expenses, uncovered amounts, benefit limitations, exclusions, or denied claims arising because Traveler:

• declined or failed to purchase travel protection;

• purchased coverage with limits below the Trip cost or potential medical, evacuation, or other exposure;

• selected a policy that did not cover the applicable event or circumstance;

• failed to review the policy or use an available review or cancellation period;

• failed to disclose information required by the insurer;

• failed to comply with policy conditions, documentation requirements, or claim deadlines;

• allowed coverage to lapse or canceled the policy; or

• purchased coverage that the insurer or plan provider later determined was inapplicable or insufficient.
   

This limitation applies whether the coverage was purchased independently, through a Supplier, or through a product made available or facilitated by Wanderkeep. Wanderkeep makes no representation that any particular policy would cover a specific loss or that broader or different coverage was available. Nothing in this Section excludes responsibility for Wanderkeep’s own fraud, knowing material misrepresentation, or another duty that cannot lawfully be limited.

Cancellation of a Trip does not automatically cancel the travel-protection policy. Traveler is responsible for contacting the insurer or provider promptly regarding cancellation of coverage, any available premium refund, and any claim.

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17. DESTINATIONS, IDENTIFICATION, ENTRY REQUIREMENTS, AND HEALTH

Traveler is solely responsible for reviewing and remaining informed about all destination and transit-country requirements and conditions before booking and through completion of travel. These may include travel advisories; entry and exit requirements; passport validity and blank-page requirements; visas; electronic travel authorizations; permits; proof of onward travel; health, vaccination, or insurance documentation; customs, immigration, import, export, and declaration requirements; local laws; and Supplier boarding or participation rules. Traveler is also responsible for determining the legality and permitted transport, possession, importation, exportation, and use of prescription and over-the-counter medications, controlled substances, cannabis or cannabis-derived products, medical devices, weapons, food or agricultural products, currency, animals, and any other prohibited or restricted item.

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Traveler is solely responsible for confirming whether any medication, substance, product, or personal item may lawfully be carried, possessed, imported, exported, or used in every destination and transit country. Traveler must obtain any required prescription, physician’s letter, permit, authorization, original labeling, or other supporting documentation and must make all required customs or governmental declarations. Wanderkeep does not determine whether a medication or item is lawful or permissible and does not inspect, approve, or validate Traveler’s luggage or personal property.

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Requirements may depend on Traveler’s citizenship, nationality, residency, destination, transit points, length and purpose of travel, age, health, criminal history, custody arrangements, and other individual circumstances. They may change at any time, including after booking or departure.
 

Non-U.S. citizens, dual nationals, permanent residents, minors, Travelers with criminal or immigration concerns, and Travelers with custody or parental-consent issues should consult the appropriate embassy, consulate, governmental authority, or qualified legal professional. Wanderkeep does not determine whether a Traveler is legally eligible to board, transit, enter, remain in, or depart from any country.
 

Wanderkeep and its affiliated travel advisors may provide general information, reminders, links, checklists, or assistance concerning passports, visas, entry requirements, health requirements, destination conditions, or similar matters as a courtesy. Such information:

• is not legal, immigration, medical, governmental, or professional advice;

• may be based on information supplied by governmental authorities, Suppliers, or other third parties;

• may be incomplete, outdated, inaccurate, or inapplicable to Traveler’s individual circumstances; and

• does not replace Traveler’s independent verification with the applicable governmental authorities and Suppliers.

Traveler must not rely solely on information provided by Wanderkeep or an affiliated travel advisor. Any answer, reminder, link, document review, or other assistance provided by Wanderkeep does not transfer responsibility for compliance from Traveler to Wanderkeep and does not constitute a guarantee that Traveler will be permitted to board, transit, enter, remain in, or depart from a destination.
 

Wanderkeep has no continuing duty to monitor or notify Traveler of changes to passport, visa, entry, health, insurance, customs, immigration, or other governmental or Supplier requirements unless Wanderkeep expressly agrees otherwise in writing. Traveler must independently recheck current requirements before departure and while traveling.
 

Unless Wanderkeep expressly agrees in writing to provide a particular visa or document-processing service, Wanderkeep does not apply for, obtain, renew, or validate passports, visas, electronic travel authorizations, permits, or other governmental documents on Traveler’s behalf. If Wanderkeep assists with an application, Traveler remains responsible for the accuracy and completeness of all information, reviewing the application before submission, monitoring its status, and confirming approval. Wanderkeep does not guarantee that any application will be approved or processed by a particular date.
 

Traveler is also responsible for reviewing destination health information and consulting an appropriately qualified healthcare professional concerning fitness to travel, vaccinations, medications, pregnancy, preventive measures, and other personal medical considerations. Wanderkeep does not provide medical advice or determine whether Traveler is medically fit to travel.
 

Failure to satisfy a governmental or Supplier requirement may result in denied booking, denied boarding, denied transit or entry, detention, removal, deportation, delay, cancellation, fines, missed services, or additional expense. Traveler is responsible for all resulting losses, costs, penalties, replacement arrangements, and unused Travel Products, subject to Sections 12 and 14.
 

To the fullest extent permitted by law, Wanderkeep and its affiliated travel advisors are not responsible for any denial, loss, cost, delay, cancellation, or other consequence resulting from:

• Traveler’s failure to obtain, carry, maintain, or present a required document or approval;

• inaccurate, incomplete, expired, damaged, or mismatched documentation;

• a change in governmental or Supplier requirements;

• a decision by an airline, cruise line, border official, immigration authority, embassy, consulate, or other governmental or Supplier representative;

• information supplied by a governmental authority, Supplier, database, website, or other third party; or

• Traveler’s reliance on general information, advice, reminders, links, or assistance provided by Wanderkeep or an affiliated travel advisor.
   

Failure to satisfy a governmental or Supplier requirement may result in denied booking, denied boarding, denied transit or entry, detention, questioning, search, seizure or confiscation of property, removal, deportation, delay, cancellation, fines, criminal or civil penalties, missed services, or additional expense.

 

Nothing in this Section excludes responsibility for Wanderkeep’s gross negligence, reckless or willful misconduct, fraud, knowing material misrepresentation, or a duty or liability that cannot lawfully be limited.

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18. WANDERKEEP RESPONSIBILITIES; PERSONAL PROPERTY; RIGHT TO DECLINE SERVICES

Wanderkeep is responsible for performing its own travel-planning, booking-administration, and coordination services with reasonable care, subject to these Terms. Wanderkeep does not guarantee a particular Supplier outcome, destination condition, travel experience, refund, upgrade, resolution, or uninterrupted availability of assistance.

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Traveler is responsible for passports, money, baggage, valuables, electronics, medication, and other personal property. Wanderkeep does not take custody of personal property and is not responsible for loss, theft, delay, damage, or abandonment of such property except to the extent liability cannot lawfully be limited. Wanderkeep may decline, suspend, or discontinue services for nonpayment, suspected fraud, unlawful or abusive conduct, conflicts of interest, safety or compliance concerns, inability to reasonably provide the requested service, or another legitimate business reason, subject to applicable law. Any existing booking will remain subject to Supplier terms and applicable cancellation obligations.

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For Sections 18 through 25, “Wanderkeep Parties” means Wanderkeep and its members, owners, officers, employees, affiliated independent-contractor advisors, contractors, agents, representatives, successors, and assigns.

 

19. ASSUMPTION OF RISK; RELEASE OF CERTAIN CLAIMS

TRAVEL INVOLVES INHERENT AND UNAVOIDABLE RISKS, INCLUDING ILLNESS, INJURY, DEATH, DELAY, CRIME, WEATHER, TRANSPORTATION ACCIDENTS, ROAD AND WATER HAZARDS, FOOD OR WATER EXPOSURE, ANIMALS, PHYSICAL ACTIVITY, REMOTE LOCATIONS, LIMITED MEDICAL CARE, GOVERNMENT ACTION, AND THE ACTS OR OMISSIONS OF OTHER TRAVELERS AND INDEPENDENT SUPPLIERS.
 

Traveler voluntarily accepts and assumes all known and unknown risks inherent in travel and in the activities, destinations, transportation, accommodations, dining, and services selected or used, including incidental transportation described in Section 5a.

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TO THE FULLEST EXTENT PERMITTED BY LAW, TRAVELER RELEASES AND AGREES NOT TO HOLD THE WANDERKEEP PARTIES LIABLE FOR CLAIMS ARISING FROM INHERENT TRAVEL RISKS, THE ACTS OR OMISSIONS OF INDEPENDENT SUPPLIERS, OR INCIDENTAL HOSTED-GROUP TRANSPORTATION, INCLUDING CLAIMS BASED ON ORDINARY NEGLIGENCE. THIS RELEASE DOES NOT APPLY TO GROSS NEGLIGENCE, RECKLESS OR WILLFUL MISCONDUCT, FRAUD, OR A DUTY THAT CANNOT LAWFULLY BE WAIVED.

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Wanderkeep or a Supplier may require a separate activity or transportation waiver. This Section binds Traveler and, to the fullest extent permitted by law, Traveler’s heirs, estate, personal representatives, and assigns and survives completion, cancellation, or termination of the booking.

 

20. INDEMNIFICATION

To the fullest extent permitted by law, Traveler will indemnify and hold harmless the Wanderkeep Parties from third-party claims, losses, damages, penalties, and reasonable legal costs arising from Traveler’s material breach of these Terms; unlawful, fraudulent, reckless, or willful conduct; damage caused by Traveler to persons or property; unauthorized use of a payment method; or unauthorized representation that Traveler could bind or act for another person.

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This obligation does not require Traveler to indemnify a Wanderkeep Party for that party’s gross negligence, reckless or willful misconduct, fraud, or a liability that cannot lawfully be shifted. This Section survives completion, cancellation, or termination of the booking.

 

21. HEALTH, PREGNANCY, ACCESSIBILITY, AND ASSISTANCE NEEDS

Traveler should notify Wanderkeep as early as possible of functional accessibility, mobility, communication, dietary, medical-device, or other assistance needs that may affect booking or participation. Wanderkeep will consider reasonable modifications to its own policies and will communicate requests to Suppliers, but Supplier facilities, equipment, services, and decisions remain under Supplier control.

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Accessibility standards and available accommodations vary, particularly outside the United States. A request is not guaranteed unless expressly confirmed by the Supplier. Wanderkeep is not a medical provider or personal-care service, and its advisors, hosts, and personnel are not required to provide lifting, feeding, toileting, medication administration, continuous supervision, or other personal or medical care.

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A Traveler who cannot independently satisfy essential safety or participation requirements may choose to travel with a qualified companion or arrange appropriate assistance. Wanderkeep will not require a companion solely because of disability but may decline or modify a component when a requested accommodation would create a direct safety threat, be unavailable from the Supplier, or fundamentally alter the service, subject to applicable law.

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Wanderkeep may request limited information reasonably necessary to understand functional needs, evaluate safety or suitability, or transmit a Supplier request, but will not require unnecessary diagnosis details. Traveler remains responsible for the cost of optional personal assistance or equipment; Wanderkeep will not impose a surcharge for a modification or auxiliary aid Wanderkeep is legally required to provide.

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Pregnancy, medical conditions, and fitness to travel are subject to the Traveler’s healthcare advice and applicable Supplier rules. Traveler is responsible for reviewing those rules and promptly advising Wanderkeep of circumstances that may affect eligibility. Wanderkeep is not responsible for denial of boarding or participation caused by failure to meet a lawful Supplier or government requirement.

 

22. CONDUCT, SAFETY, AND DAMAGE

Traveler must comply with applicable law, these Terms, reasonable Wanderkeep instructions, and Supplier conduct, safety, security, dress, and participation rules. Traveler must not engage in threatening, violent, discriminatory, harassing, abusive, illegal, dangerously intoxicated, unsafe, intrusive, or materially disruptive behavior.

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On hosted and group Trips, Travelers must respect hosts, advisors, personnel, and other participants and may not enter private accommodations without permission, demand unscheduled private access, interfere with transportation or Trip operations, or record private conversations where prohibited or without consent.

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Wanderkeep or a Supplier may deny participation or remove a Traveler whose conduct reasonably threatens safety, violates law or rules, disrupts others, damages property, or materially interferes with the Trip. Except where law requires otherwise, no refund is due, and Traveler is responsible for alternative transportation, lodging, meals, onward travel, and other resulting costs.

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Traveler is responsible for damage, loss, fines, cleaning charges, or other costs caused by Traveler or a minor or guest for whom Traveler is responsible. Wanderkeep may charge an authorized payment method or invoice Traveler for an amount properly imposed or documented by a Supplier.

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23. TRIP PROMOTION; REVIEWS; PHOTOGRAPHY; AND TRAVELER-SUBMITTED CONTENT

Promotion of Trips and Travel Services. Wanderkeep may advertise, describe, promote, and market destinations, itineraries, departures, hosted or group Trips, Suppliers, and other travel opportunities that Wanderkeep offers, arranges, or has booked. Wanderkeep may state that a Trip is available, accepting reservations, operating, completed, limited in availability, popular, or sold out and may use nonidentifying or aggregated information concerning bookings and Traveler feedback.

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Wanderkeep does not require an individual Traveler’s permission to promote a Trip or Travel Product when the promotion does not identify the Traveler, disclose private booking information, or use the Traveler’s recognizable image, voice, review, or other protected personal content except as permitted by this Section.

Wanderkeep may use its own photographs and materials and content it is authorized to use from Suppliers, destinations, tourism organizations, photographers, licensors, hosts, advisors, or other sources.

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Wanderkeep-Created Photography and Recordings. Wanderkeep may photograph, video record, audio record, livestream, or otherwise document hosted, escorted, group, training, promotional, or other Wanderkeep Trips and events. Notice that photography or recording may occur may be provided through these Terms, trip-specific materials, an itinerary, booking communication, signage, or an announcement at the applicable event or activity.

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By participating after such notice, Traveler grants Wanderkeep a worldwide, royalty-free, nonexclusive, perpetual license to use, reproduce, crop, edit, resize, publish, display, distribute, repost, and otherwise use Traveler’s image, voice, name, and likeness appearing in those materials for Trip documentation, editorial, advertising, promotional, public-relations, social-media, website, training, and archival purposes, without additional approval or compensation.

Wanderkeep may edit or combine materials for length, format, layout, or presentation but will not knowingly use them in a materially false, defamatory, or misleading manner.

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Reviews, Testimonials, and Feedback. Traveler retains ownership of any rights Traveler holds in a review, testimonial, survey response, recommendation, comment, message, or other feedback. By voluntarily submitting such content directly to Wanderkeep, through a Wanderkeep survey, or on a Wanderkeep-controlled website, page, group, account, or platform, Traveler grants Wanderkeep a worldwide, royalty-free, nonexclusive, perpetual license to quote, excerpt, reproduce, repost, publish, display, and use that content for editorial, advertising, promotional, training, social-media, website, public-relations, and business purposes without additional approval or compensation.

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Wanderkeep may attribute the content using the name, first name, initials, location, social-media handle, profile image, or other attribution accompanying it, or may use it anonymously. Wanderkeep may correct spelling and grammar and edit for length, format, or clarity but will not knowingly alter the material meaning or falsely describe the Traveler’s experience.

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Wanderkeep may link to or embed a publicly posted review, use a platform’s authorized sharing or reposting features, or quote the review as permitted by applicable law, these Terms, and the platform’s rules.

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Wanderkeep is not obligated to publish or continue publishing any review or feedback. Any review or testimonial used by Wanderkeep must reflect the reviewer’s genuine opinion or experience. Wanderkeep will disclose compensation, complimentary travel, discounts, employment, advisor status, host status, or another material relationship when required by applicable law.

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Nothing in these Terms restricts or penalizes Traveler for providing an honest review or requires Traveler to transfer ownership of any intellectual-property rights in a review.

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Traveler-Submitted Photographs, Videos, and Other Content. “Submitted Content” means photographs, videos, audio recordings, captions, stories, social-media posts, reviews, comments, or other materials that Traveler knowingly:

• sends, uploads, or provides to Wanderkeep or a Wanderkeep advisor for sharing, publication, promotion, or celebration of a Trip;

• provides in response to a request from Wanderkeep for photographs, trip memories, feedback, or promotional content;

• posts on a Wanderkeep-controlled website, page, group, account, or platform; or

• tags, mentions, or directly shares with Wanderkeep under circumstances reasonably indicating that Wanderkeep may share or repost the content.

Traveler retains ownership of any rights Traveler holds in Submitted Content. By providing Submitted Content, Traveler grants Wanderkeep a worldwide, royalty-free, nonexclusive, perpetual license to copy, crop, resize, edit for format, reproduce, publish, display, distribute, repost, and use the Submitted Content for editorial, promotional, advertising, public-relations, website, social-media, training, Trip-documentation, and archival purposes without additional notice, approval, or compensation.

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The license includes permission to use the name, social-media handle, voice, image, and likeness appearing in or associated with the Submitted Content. Wanderkeep may permit its marketing, advertising, printing, website, technology, and social-media service providers to use the content solely in connection with Wanderkeep’s authorized use.

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Rights and Permissions. Traveler represents that Traveler owns the Submitted Content or has the rights and permissions reasonably necessary to provide it and authorize its use under this Section. When applicable, this includes permission from the photographer, videographer, author, or other copyright owner and appropriate permission concerning identifiable persons appearing in content intentionally submitted for promotional use.

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A parent or legal guardian who includes a minor in a booking grants the applicable permission for Wanderkeep-created group and event photography. A person who submits content featuring an identifiable minor for promotional use represents that the person is the minor’s parent or legal guardian or has obtained appropriate permission from the parent or legal guardian.

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Traveler must not knowingly provide content for promotional use that infringes another person’s copyright, privacy, publicity, trademark, or other legal rights.

Private and Customer-Service Materials. A photograph, video, document, message, or other material sent solely to report a complaint, injury, property condition, booking error, insurance claim, refund request, payment dispute, medical issue, accessibility need, or other private customer-service matter will not be treated as Submitted Content for promotional use merely because it was sent to Wanderkeep.

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Wanderkeep will not intentionally publish payment information, passport or identification details, medical information, booking numbers, private contact information, or other sensitive personal information for promotional purposes.

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Opt-Out and Discontinuation Requests. Traveler may notify Wanderkeep in writing before a Trip that Traveler does not wish to be intentionally featured in Wanderkeep-created promotional materials. Wanderkeep will make reasonable efforts to honor the request but cannot guarantee that Traveler will not appear incidentally in group, crowd, event, or background images.

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Traveler may request in writing that Wanderkeep discontinue future use of specifically identified Submitted Content. Wanderkeep will make reasonable efforts to stop new uses after receiving a sufficiently specific request but is not required to recall, destroy, or remove materials already printed, published, distributed, scheduled, archived, reposted, or shared by third parties.

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Third-Party Photography and Content. Suppliers, hosts, destinations, venues, media representatives, and other Travelers may independently photograph, record, publish, or share content. Their activities are governed by their own terms and applicable law and are not controlled by Wanderkeep.

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24. GOVERNING LAW; INFORMAL DISPUTE RESOLUTION; BINDING INDIVIDUAL ARBITRATION; WAIVERS; CLAIM LIMITATIONS

These Terms and disputes between Traveler and Wanderkeep are governed by New Jersey law, without regard to conflict-of-law principles, except where another law cannot lawfully be waived. Any court action must be brought exclusively in a state or federal court of competent jurisdiction in New Jersey, unless applicable law requires another venue.
 

TO THE FULLEST EXTENT PERMITTED BY LAW, TRAVELER AND WANDERKEEP EACH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY. EACH PARTY MAY BRING A CLAIM ONLY IN THAT PARTY’S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION.
 

Before filing suit, Traveler must give Wanderkeep a reasonably detailed written notice of the claim and a good-faith opportunity to resolve it. Notice should be provided within sixty days after completion or cancellation of the affected Trip, or as soon as reasonably practicable. Failure to give timely notice bars a claim only to the extent Wanderkeep is materially prejudiced and applicable law permits.

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To the fullest extent permitted by law, any action against a Wanderkeep Party must be filed within one year after the claim accrued, and the parties agree to shorten any longer limitations period accordingly. A legally nonwaivable limitations period controls if it is longer.

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TO THE FULLEST EXTENT PERMITTED BY LAW, THE WANDERKEEP PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST WAGES, LOST PROFITS, LOSS OF ENJOYMENT, MISSED EVENTS, OR COSTS OF INDEPENDENT ARRANGEMENTS.

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For any claim not otherwise excluded, the aggregate liability of the Wanderkeep Parties will not exceed the amount paid directly to and retained by Wanderkeep for the specific Wanderkeep services giving rise to the claim. This cap does not apply to Wanderkeep’s gross negligence, reckless or willful misconduct, fraud, or a remedy or liability that cannot lawfully be limited.

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25. MISCELLANEOUS

These Terms, the applicable trip-specific terms, written booking documents, and incorporated Supplier terms constitute the agreement concerning the booking and supersede prior or contemporaneous discussions concerning the same subject. The order of precedence is stated in Section 1.

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No oral statement or course of dealing modifies these Terms. A specific written exception applies only to the booking and issue expressly identified. Wanderkeep’s failure to enforce a provision is not a waiver of that provision or any later breach.

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If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions will continue in effect. Headings are for convenience and do not limit meaning.

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Traveler may not assign a booking or rights under these Terms without Wanderkeep’s and the applicable Suppliers’ written approval. Wanderkeep may assign these Terms to an affiliate, successor, purchaser of its business, or other entity that assumes the applicable obligations.

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The Wanderkeep Parties are intended third-party beneficiaries of Sections 18 through 25 and may enforce those provisions. Except as expressly stated, no other person is an intended third-party beneficiary.

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Electronic signatures, approvals, and records are effective to the fullest extent permitted by law. Provisions that by their nature should continue, including payment obligations, releases, indemnification, claim limits, and dispute provisions—survive completion, cancellation, expiration, or termination.

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26. ELECTRONIC COMMUNICATIONS AND TRAVEL ASSISTANCE

Traveler consents to receive transactional booking communications by email, telephone, text message, itinerary platform, or other electronic method using the contact information provided. Traveler must keep that information current and monitor spam, junk, and platform folders.

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Electronic confirmations, notices, disclosures, payment requests, and other booking communications satisfy a writing requirement to the fullest extent permitted by law. Marketing calls or texts will be handled under any separate consent required by law; opting out of marketing does not prevent necessary transactional email or other legally permitted booking communications.

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Wanderkeep may provide reasonable remote or on-site assistance before, during, or after travel, but does not promise continuous monitoring, immediate response, twenty-four-hour availability, or a particular outcome. During an urgent operational issue, Traveler should also contact the applicable Supplier. In an emergency, Traveler should contact local emergency services.

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27. CONTACT INFORMATION; SELLER-OF-TRAVEL DISCLOSURES

Questions and general booking communications may be directed to Wanderkeep Travel Group LLC at 646-WANDER8 (646-926-3378) or via email to explore@wanderkeep.com. Cancellation notices must comply with Section 12. Contractual notices under these Terms may be sent to explore@wanderkeep.com. Formal service of process must comply with applicable law and is not accomplished solely by email.

 

California Seller of Travel No. 2141700-70. Registration as a seller of travel does not constitute approval by the State of California.

Wanderkeep Travel Group LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST42332.

Washington Seller of Travel Registration No. 605611516-001-0001.

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Revised July 1, 2026

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