1. Agreement to These Terms

These Website Terms of Use (the “Terms”) govern access to and use of www.wanderkeep.com and the webpages, informational content, inquiry forms, and other features made available through that website (collectively, the “Site”) by Wanderkeep Travel Group LLC (“Wanderkeep,” “we,” “us,” or “our”). The Site is primarily provided for general information about Wanderkeep and our travel-planning services and may allow visitors to submit a basic inquiry.

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By accessing or using the Site, you agree to comply with these Terms to the fullest extent permitted by applicable law. If you submit an inquiry or other information through the Site, your submission and related use of the Site are also subject to these Terms. If you do not agree, do not use the Site or submit information through it. These Terms govern use of the Site. Reservations, travel planning services, payments, and travel arrangements are governed by Wanderkeep’s separate Booking Terms and Conditions in effect for the applicable transaction. If these Terms conflict with the Booking Terms and Conditions regarding a reservation or travel service, the Booking Terms and Conditions control as to that reservation or service.
 

2. Eligibility and Authority

The publicly available portions of the Site may be viewed for informational purposes. To submit an inquiry, provide information about another person, or enter into a binding agreement with Wanderkeep, you must have the legal capacity and authority to do so. The Site is not directed to children, and children should not submit information directly through it.

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If you use the Site or submit information on behalf of another person, a business, or an organization, you represent that you are authorized to do so. When you provide information concerning another traveler, including a minor, you represent that you are authorized to provide that information and to act on that traveler’s behalf.

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3. Permitted Use of the Site

Wanderkeep provides the Site to offer general information about our company and travel-planning services, allow visitors to contact us or request assistance, and provide access to travel-related resources. Subject to these Terms, Wanderkeep grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, lawful, and non-commercial purposes.

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Information displayed on the Site is general in nature and may not reflect current pricing, availability, entry requirements, supplier policies, or conditions affecting a specific trip. Submitting an inquiry is only a request for information. It does not create a reservation, hold space or pricing, require Wanderkeep or an advisor to accept an engagement, or create a travel-advisor or client relationship. A booking or travel-planning engagement is created only when separately confirmed under the applicable Booking Terms and Conditions or another written agreement.

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4. Prohibited Activities

You may not use the Site in a way that violates law, infringes the rights of another person, interferes with the Site, or exceeds the limited permission granted in these Terms. Without limiting the foregoing, you may not:

• submit false, misleading, fraudulent, defamatory, abusive, unlawful, or unauthorized information;

• impersonate another person or misrepresent your identity, authority, affiliation, or purpose;

• attempt to gain unauthorized access to the Site, another user’s information, our systems, or any connected network;

• introduce viruses, malicious code, ransomware, spyware, or other harmful material;

• interfere with, disable, overburden, disrupt, test, probe, or circumvent the operation or security of the Site;

• use bots, spiders, scrapers, crawlers, automated tools, data-mining methods, or similar means to access, copy, monitor, or extract Site content or data, except as expressly authorized by Wanderkeep in writing or permitted by generally applicable search-engine indexing protocols;

• copy, reproduce, republish, modify, translate, sell, sublicense, distribute, publicly display, commercially exploit, or create derivative works from the Site or its content without prior written permission;

• use Site content or data to develop, train, test, improve, or operate an artificial-intelligence, machine-learning, or similar model or service without Wanderkeep’s prior written permission;

• collect, harvest, or attempt to obtain personal information concerning other users;

• use the Site to send spam, phishing communications, unsolicited promotions, or other unauthorized messages; or

• use the Site for any unlawful, competitive, deceptive, harmful, or unauthorized commercial purpose.

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Wanderkeep may investigate suspected misuse, preserve relevant information, cooperate with law enforcement, and suspend or block access to the Site when we reasonably believe doing so is necessary to protect the Site, our users, our business, or others.
 

5. Intellectual Property

The Site and its content, including text, photographs, graphics, logos, trademarks, service marks, designs, layouts, software, databases, and other materials (collectively, “Content”), are owned by or licensed to Wanderkeep or are used with permission from travel suppliers and other third parties. The Content is protected by United States and international intellectual-property laws.

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Except for the limited personal-use license stated in Section 3, no right, title, or interest in the Site or Content is transferred to you. You must retain all copyright, trademark, and proprietary notices on any copy you are expressly permitted to make. Supplier names, logos, photographs, and trademarks remain the property of their respective owners and are used for identification or authorized promotional purposes.

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6. Communications, Feedback, and Other Submissions

You are responsible for information and materials you submit through the Site, including inquiry details, comments, questions, and feedback (“Submissions”). You represent that your Submissions are accurate to the best of your knowledge, lawful, and provided with appropriate authority, including when they concern another traveler.

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Travel inquiries and personal information are handled in accordance with our Privacy Policy. You authorize Wanderkeep and the appropriate Wanderkeep advisor to use a Submission as reasonably necessary to review and respond to your inquiry, communicate with you, and, if you later request services, assist with travel planning subject to the applicable Booking Terms and Conditions.

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Do not submit confidential business information, proprietary ideas unrelated to your travel inquiry, or material you do not have the right to provide. Wanderkeep is not obligated to accept an inquiry, provide a proposal, respond within a particular period, or compensate you for feedback or suggestions.

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7. Privacy and Consumer Health Data

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy. Washington residents should also review our Washington Consumer Health Data Privacy Policy. These policies describe our information practices and are separate from the contractual terms governing use of the Site.

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8. Third-Party Websites, Tools, and Travel Supplier Information

The Site may link to or display information, tools, content, offers, or services provided by airlines, cruise lines, hotels, resorts, tour operators, insurance providers, payment processors, social-media platforms, technology vendors, and other third parties. Wanderkeep does not control third-party websites or services and is not responsible for their availability, security, accuracy, content, privacy practices, terms, products, or conduct.

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A link, logo, reference, or description does not necessarily constitute Wanderkeep’s endorsement of every statement, product, policy, or practice of the third party. Your use of third-party websites and services is governed by the third party’s own terms and policies. Complaints concerning a third-party website, tool, or product should be directed to that third party.

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9. Accuracy, Availability, and Corrections

We make reasonable efforts to present useful information, but the Site may contain errors, omissions, outdated information, or content supplied by third parties. Travel prices, promotions, schedules, amenities, itineraries, availability, and supplier terms can change without notice. Wanderkeep does not guarantee that Site information is complete, current, or error-free.

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Wanderkeep may correct errors, revise content, remove information, withdraw a promotion, or discontinue any part of the Site at any time without notice. We may decline an inquiry or correct or withdraw information displayed in error. If a travel transaction has already been separately confirmed, the applicable Booking Terms and Conditions govern any correction, cancellation, or other action relating to that transaction.

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The Site may be unavailable because of maintenance, technical problems, security concerns, third-party failures, events outside our control, or discontinuation. We do not promise uninterrupted or error-free access and are not obligated to preserve or restore any particular Site feature.

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10. Electronic Communications and Signatures

When you submit an inquiry or communicate with Wanderkeep electronically, you consent to receive responses, notices, and records relating to that inquiry or communication electronically at the contact information you provide. Electronic communications and records may satisfy legal requirements that information be provided in writing, to the extent permitted by law.

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An automated acknowledgment or other electronic response confirms only that a communication was received. It does not confirm availability, pricing, acceptance of an engagement, or a travel reservation. Where Wanderkeep separately presents an electronic-signature or acceptance process, your electronic action may have the same force and effect as a handwritten signature to the extent permitted by law.

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11. Suspension and Termination

Wanderkeep may restrict, suspend, or terminate your access to all or part of the Site, with or without notice, if we reasonably believe you have violated these Terms, created a security or legal risk, interfered with the Site, engaged in fraud or abuse, or acted in a manner harmful to Wanderkeep, our advisors, suppliers, clients, or others.

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Provisions that by their nature should survive termination—including intellectual-property protections, disclaimers, limitations of liability, indemnification, dispute resolution, and miscellaneous provisions—will continue to apply after your access ends.

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12. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WANDERKEEP DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.

WANDERKEEP DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, FREE FROM HARMFUL COMPONENTS, OR SUITABLE FOR YOUR PARTICULAR PURPOSE; THAT DEFECTS WILL BE CORRECTED; OR THAT CONTENT OR RESULTS OBTAINED THROUGH THE SITE WILL BE ACCURATE, COMPLETE, RELIABLE, OR CURRENT.

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Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions apply only to the fullest extent permitted by law.

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13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WANDERKEEP AND ITS OWNERS, OFFICERS, EMPLOYEES, INDEPENDENT TRAVEL ADVISORS, CONTRACTORS, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, OR DATA; OR COST OF SUBSTITUTE SERVICES ARISING FROM OR RELATING TO THE SITE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.

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TO THE FULLEST EXTENT PERMITTED BY LAW, WANDERKEEP’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING SOLELY FROM OR RELATING TO YOUR USE OF THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). This Site-specific limitation does not replace any limitation of liability contained in applicable Booking Terms and Conditions governing a travel transaction.

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These limitations apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose. They do not exclude liability that cannot legally be excluded or limited.

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14. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Wanderkeep and its owners, officers, employees, independent travel advisors, contractors, affiliates, and agents from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from or relating to: (a) your unlawful or unauthorized use of the Site; (b) your material breach of these Terms; (c) your infringement or violation of another person’s rights; (d) information or material you submit; or (e) fraud, willful misconduct, or harmful acts committed by you.

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Wanderkeep may assume control of the defense of a matter subject to indemnification, in which event you agree to cooperate reasonably with the defense. You may not settle a claim in a manner that admits fault by or imposes obligations on Wanderkeep without our written consent.

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15. Governing Law

These Terms and any dispute arising from or relating to them or the Site are governed by the Federal Arbitration Act and, to the extent state law applies and is not preempted, the laws of the State of New Jersey, without regard to conflict-of-law principles. Mandatory consumer protections of your state of residence remain applicable to the extent they cannot lawfully be waived.

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16. Dispute Resolution; Binding Individual Arbitration; Jury and Class-Action Waivers

16.1 Scope and Relationship to Booking Terms

This Section applies to any claim, controversy, or dispute between you and Wanderkeep arising from or relating to your access to or use of the Site, an inquiry or other communication submitted through the Site, or these Terms (a “Dispute”). It applies only to the extent that an enforceable agreement to arbitrate has been formed under applicable law.

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A dispute concerning whether you and Wanderkeep formed an agreement to arbitrate will be decided by a court. Disputes arising from a reservation, travel-planning engagement, payment, or travel service that are governed by separate Booking Terms and Conditions are subject to the dispute-resolution provisions in those Booking Terms and Conditions, not this Section, unless a controlling written agreement expressly provides otherwise.

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16.2 Informal Resolution Before Filing

Before beginning arbitration or a permitted court proceeding, the complaining party must provide the other party with a written Notice of Dispute and allow thirty (30) days for a good-faith effort to resolve the matter informally. A notice to Wanderkeep must be emailed to customerservice@wanderkeep.com with the subject line “Notice of Dispute” and include the sender’s name and contact information, a description of the claim and supporting facts, and the relief requested. Wanderkeep may send a notice to the most recent email or postal address reasonably available for you.

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16.3 Binding Individual Arbitration

Except for the limited matters identified in Section 16.6, any Dispute not resolved informally will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect when the arbitration is filed, as modified by these Terms. Information about the applicable rules and filing process is available at www.adr.org.

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The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Except for questions concerning formation of the arbitration agreement and enforceability of the class-action waiver, the arbitrator will decide disputes concerning the interpretation, scope, applicability, or enforceability of this Section. Arbitration will be conducted by one neutral arbitrator and may proceed by documents, telephone, video conference, or an in-person hearing as permitted by the AAA rules.

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The arbitrator may award any individual remedy or relief available under applicable law, but only as needed to resolve the individual claimant’s Dispute. Judgment on the award may be entered in any court having jurisdiction. Arbitration fees and costs will be allocated under the AAA Consumer Arbitration Rules and applicable law. Each party will bear its own attorneys’ fees and costs unless an award is authorized by applicable law or these Terms.

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16.4 Waiver of Court and Jury Trial

YOU AND WANDERKEEP KNOWINGLY AND VOLUNTARILY AGREE THAT, EXCEPT FOR THE LIMITED MATTERS LISTED IN SECTION 16.6, A DISPUTE SUBJECT TO THIS ARBITRATION AGREEMENT WILL BE DECIDED BY AN ARBITRATOR AND NOT BY A JUDGE OR JURY. YOU AND WANDERKEEP EACH WAIVE THE RIGHT TO SUE IN COURT AND TO A TRIAL BY JURY FOR ANY SUCH DISPUTE. ARBITRATION GENERALLY INVOLVES MORE LIMITED DISCOVERY AND APPELLATE REVIEW THAN A COURT PROCEEDING.

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TO THE FULLEST EXTENT PERMITTED BY LAW, IF A DISPUTE OR PORTION OF A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WANDERKEEP EACH ALSO KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY.

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16.5 Individual Proceedings Only; Class and Representative Action Waiver

YOU AND WANDERKEEP AGREE THAT EACH MAY ASSERT CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY. TO THE FULLEST EXTENT PERMITTED BY LAW, NO DISPUTE MAY BE BROUGHT, HEARD, OR RESOLVED AS A CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION, AND AN ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANY PERSON WHO IS NOT A PARTY TO THE ARBITRATION.

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16.6 Limited Exceptions and Court Venue

Notwithstanding the foregoing, either party may:

• bring an individual claim in a court of competent small-claims jurisdiction, provided it remains individual and within that court’s authority;

• seek temporary or emergency injunctive relief from a court to prevent actual or threatened unauthorized access, cybersecurity harm, misuse of intellectual property, or other immediate irreparable harm while arbitration is pending;

• ask a court to determine whether an arbitration agreement was formed, compel arbitration, stay litigation pending arbitration, or confirm, modify, correct, or vacate an arbitration award as permitted by law; or

• pursue a claim or remedy in court when applicable law expressly prohibits it from being subject to pre-dispute arbitration.

• Any court proceeding permitted under this subsection must be brought exclusively in the state or federal courts located in Essex County, New Jersey, except where applicable law requires another forum. Each party consents to personal jurisdiction and venue in those courts and waives objections based on inconvenient forum, subject to non-waivable law.

16.7 Severability

If any part of this Section is held unenforceable, it will be severed or limited to the minimum extent necessary and the remaining provisions will remain in effect. If the prohibition on class or representative arbitration is held unenforceable for a particular claim or request for relief, that claim or request will proceed in court after all arbitrable claims have been resolved, unless applicable law requires otherwise. An arbitrator may not conduct a class or representative arbitration without the express written agreement of both parties.
 

17. Copyright Concerns

If you believe material on the Site infringes your copyright, send a written notice to compliance@wanderkeep.com that includes: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your name, address, telephone number, and email address; (d) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or law; (e) a statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or authorized to act for the owner; and (f) your physical or electronic signature.

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Wanderkeep may remove or restrict access to material reasonably believed to infringe intellectual-property rights and may request additional information before acting on a notice.

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18. California Consumer Notice

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

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19. Changes to These Terms

Wanderkeep may revise these Terms from time to time. The updated version will be posted on the Site with a revised effective date and will govern use of the Site on and after that date. Changes apply prospectively unless applicable law permits otherwise. When required by law, we will provide additional notice or obtain consent. A material change to Section 16 will not apply to a Dispute for which either party received written notice before the revised Terms became effective, unless the parties agree otherwise.

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20. Miscellaneous

These Terms, together with the policies expressly incorporated into them, constitute the entire agreement between you and Wanderkeep concerning use of the Site, except that a separate written agreement or applicable Booking Terms and Conditions may govern a particular transaction or service.

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If Wanderkeep does not enforce a provision, that does not waive our right to enforce it later. You may not assign these Terms without Wanderkeep’s prior written consent. Wanderkeep may assign these Terms in connection with a merger, restructuring, sale, transfer of assets, or operation of the Site. No joint venture, partnership, employment, fiduciary, or other special relationship is created by these Terms or your use of the Site.

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If a provision outside Section 16 is held unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. Headings are for convenience only. Electronic and printed copies of these Terms may be used as evidence to the same extent as other business records.

 

21. Contact Us

Questions or complaints regarding the Site or these Terms may be directed to:

Wanderkeep Travel Group LLC

Email: explore@wanderkeep.com

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Revised: July 1, 2026